We will also provide a separation package to those who qualify. Talkdesk’s cloud-based call center software offers 25+ integrations with various business tools to help boost your sales and provide excellent customer support. We will provide job-search assistance as employees seek new jobs within and outside of Xerox. Best call center software for companies employing a minimum of 5 agents looking to improve relationships with their customers. Affected employees will have the opportunity to apply to other positions within the company. We realize this affects individuals, and every effort is being made to ensure that all employees are treated fairly. This decision is not associated with Xerox’s previously announced decision to separate into two independent companies. Unfortunately, we have made the necessary yet difficult decision to wind down the business unit at our Redmond operations. Here is the official statement from Xerox: Xerox also will provide assistance to employees as they look for new jobs, she said. Redmond employees will not automatically be relocated to a different facility, though, they will need to apply, she said. The company made the decision to give employees just under three months notice to give them enough time to make other arrangements, which includes the possibility of taking another position with Xerox elsewhere, Salazar said. The layoffs included support agents and their support staff, as well as supervisors and trainers, Salazar said. The affected employees were notified either in person or by phone, she said, depending on whether they were present in the office on the day the cuts were announced. The company hopes that the facility will again be needed to serve Xerox customers, though it has no current plans with any of its clients, she said.
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